Refund Policy

Last updated: 4 September 2026.

1. What this policy covers

This page explains how refunds are handled for purchases made at datastreamvpn.com. It does not create rights beyond those you have under applicable consumer law.

2. Distance contracts and digital services

Because the service is delivered digitally and starts immediately when you activate it, the standard 14-day cooling-off period for online purchases ends once you begin using the service. We ask you to confirm you accept this when you order.

3. When we will issue a refund

• Service failure: if we cannot provide the service you paid for and do not fix it within a reasonable time, we will refund the unused portion of your plan.
• Duplicate or erroneous charges: refunded in full on request.
• Legal cancellation rights: honoured as required by law.

4. When refunds do not apply

• Change of mind after the service has been actively used.
• Breach of our Terms of Service leading to suspension or termination.
• Issues caused by your own device, network, or third-party software.

5. How to request a refund

Email [email protected] with your account email and order number. We respond within 5 working days. Approved refunds are returned to the original payment method within 10 working days.